Thank you for shopping with us! We are committed to providing a fast and reliable delivery experience. This Shipping Policy explains the total timeframes and terms related to processing, shipping, and delivery.

1. Total Shipping Time

• The total time from order placement to delivery is typically 2–4 business days (maximum). This includes order processing, handoff to the courier, and final delivery.

2. Order Processing

• Orders are processed within up to 24 hours of being placed. Once processed, the shipment is handed to our courier partners the same day or the next business day as needed.

3. Shipping & Delivery

• We ship to all cities and governorates using trusted courier partners.

• A tracking number will be provided as soon as your order is dispatched so you can follow its status.

4. Shipping Fees

• Shipping fees are calculated at checkout based on:

  • Delivery location

  • Product weight and size

• Free shipping may be offered for orders that meet a minimum purchase amount.

5. Delivery Information

• Please make sure your shipping details are entered accurately (full address, phone number, full name).

• If incorrect information causes delivery failure or return-to-sender, additional delivery or redelivery fees may apply.

6. Delays & Exceptions

• Although we aim for 2–4 business days total, delivery may be delayed due to circumstances beyond our control, such as:

  • Severe weather

  • Courier delays

  • Public holidays or other unexpected events

• We will monitor shipments and inform you if we anticipate any delay.

7. Damaged or Lost Packages

• If your package arrives damaged or is not delivered, please contact us within 48 hours of the expected delivery date.

• We will help file a claim with the courier or arrange a replacement depending on the situation.

8. Order Changes

• You may request changes or cancellation within 2 hours of placing the order if the order has not yet been processed or dispatched.

9. Contact Us

For any questions regarding shipping, please contact us:
Email:pureelegance43@gmail.com
Phone / WhatsApp: 01020368235