Refund policy

At PURE Elegance, customer satisfaction is our top priority. Therefore, we offer a clear and fair return and exchange policy for both sides.

1. Return & Exchange Conditions

• Returns and exchanges are accepted within 14 days from the delivery date.

• The product must be in its original condition, unused, unwashed, and with original packaging.

• A receipt or order number is required.

1. Cases Eligible for Return or Exchange

• Manufacturing defects.

• Receiving the wrong item.

• Size mismatch.

1. Non-Returnable Cases

• If the product has been used or washed.

• If the product is damaged due to misuse.

• Items purchased during sales or promotions (exchange only if available).

1. Shipping Fees

• If the issue is due to our mistake (wrong item or manufacturing defect): we cover all shipping costs.

• If the exchange is based on the customer’s preference (size or color change): the customer covers shipping costs.

1. Refund Process

• Refunds are processed within 7 to 14 business days after receiving and inspecting the returned item.

We are always happy to serve you and aim to provide the highest quality and the best shopping experience.